Vice President of Quality Assurance
Cathleen Armstrong serves as the Vice President of Quality Assurance for HealthSCOPE Benefits. In this capacity, Cathleen is responsible for managing and monitoring claims processes to meet and exceed industry standards. She is also responsible for all external audits and the recovery unit. She served as Manager of the Employee Benefits Division for CNA Health Partners, HealthSCOPE Benefits’ predecessor company. Prior to employment with CNA Health Partners in 1994, Cathleen was in the property, casualty, health and workers compensation claims areas.
Her claims experience spans over the last 30 years.