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Customer Care Supervisor

Position Code: 3022

Department:  Customer Care
Location: Columbus, Ohio
Immediate Supervisor:  Wanda Elmore
Status: Exempt
Posted: September 01 2017

Essential Functions of Job:

• Develop excellent working relationships with call center representatives and internal claims managers • Handle all questions and problems regarding customer service and have a working knowledge for reference to claims, network and managed care issues • Work with internal staff to meet client expectations and performance guarantees • Help with training of the call center management team reporting to him/her • Attend all meetings within the department and actively be part of projects which affect the call center • Responsible for reporting this areas quality and productivity • Responsible for hiring within their area • Ability to report to the office

Qualifications:

• College degree preferred with emphasis in business administration, management or related field. Experience considered in lieu of degree • Effective organizational and prioritization skills • Excellent oral and written communication skills • Ability to work in a fast paced multi-tasking environment • Basic knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access) • Minimum 2-3 years management experience preferred • Minimum of 7 years in claims administration preferred

 

The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.

Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.

Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.

 

 

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