Customer Care Representative – Cobra Admin Services
Position Code: 82
Department: COBRA Administration Services
Location: Little Rock, Arkansas
Immediate Supervisor: Kathryn Martin
Posted: February 12 2018
Essential Functions of Job:• Handling HSA, HRA, FSA, and COBRA customer service calls from members and client representatives • Analyzing problems brought forth during phone inquiry and applying appropriate resolutions • Working with Flex and COBRA specialists to research and resolve problems • Establishing and maintaining professional rapport with clients and members • Maintaining and assuring accuracy of documentation • Continuous knowledge of numerous benefit interpretations • Ability to learn HSA/FSA claim processing as well as COBRA administration • Ability to report to the office
Qualifications:• High school diploma or equivalent • Effective organizational and prioritization skills • Excellent oral and written communication skills • Basic knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access) • Intermediate/Advanced keyboarding skills • Ability to work in a fast paced multi-tasking environment • Strong interpersonal skills with ability to function as a positive team member • 2-3 years medical or benefits administration field preferred • Customer service and/or claims processing background a plus • Strong consideration will be given to candidates with a background in banking, insurance, or a similarly analytical environment
The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.
Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.
Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.