Regional Vice President of Account Management
Susan Johnson serves as Regional Vice President of Account Management. In this capacity, Susan is responsible for new business implementation, current client account service, and renewals for the Southeastern region of the United States. Prior to this position, Susan served as Director of Benefits Administration for HealthSCOPE Benefits. She was responsible for managing and monitoring customer care, claim accuracy, and promptness of payments to meet and exceed industry standards. She was also responsible for staff development. Susan previously served as the Director of Employee Benefits Division for CNA HealthPartners, HealthSCOPE Benefits’ predecessor company. Her experience in health insurance administration spans more than 30 years.