Quality Assurance Representative
Position Code: 3015
Department: Member Services
Location: Columbus, Ohio
Immediate Supervisor: Darren Ashby
Posted: April 27 2018
Essential Functions of Job:• Audit a minimum of 30 daily recorded calls of customer care representatives to assure quality performance • Ongoing development of Quality Assurance program geared towards the enhancement of customer care skills • Maintain and assure accuracy of quality results and documentation • Work with management and provide meaningful feedback based on audit results for each customer care representative • Identify training needs • Other duties as assigned • Ability to report to the office
Qualifications:• High school diploma or equivalent • Effective organizational and prioritization skills • Excellent oral and written communication skills • Basic knowledge of Microsoft Office software applications (Word, Excel, Outlook, Access) • Ability to work in a fast paced multi-tasking environment • Strong interpersonal skills with ability to function as a positive team member • Working knowledge of CPT-4 coding, ICD9 and overall medical terminology usage desired • 2-3 years experience in the medical field, customer service, and/or claims processing preferred • Strong consideration will be given to bilingual applicants (Spanish/English)
The Company considers applicants without regard to race, color, national origin, sex, religion, mental or physical disability, marital status, age 40 years and over, sexual orientation or gender identity, veteran's status, or other characteristic protected by applicable law.
Applications for this vacancy will be received for 3 working days after the Posted date from Employees of HealthSCOPE Benefits with more than one year of service.
Applications for this vacancy will be received for 10 working days after the Posted date from External Applicants.